TERMS AND CONDITIONS

TERMS AND CONDITIONS OF ISUNOSING TOUR

1. Acceptance of Terms

By booking a tour with ISUNOSING TOUR, you agree to these terms and conditions. You are responsible for reading and understanding these terms before making a reservation.

2. Booking and Payment

2.1 Deposit: A minimum deposit of 30% of the total tour price is required to confirm the booking.

2.2 Balance Payment: The remaining balance can be paid in cash to the designated guide/driver upon arrival.

2.3 Payment Methods: We accept payments via Credit/Debit Card or PayPal (USD), International QRIS (Touch ‘n Go, NETS, PromptPay, Alipay, JPQR, Kakao Pay), Indonesian Local Payments (BCA/Mandiri/BNI/BRI VA, DANA, ShopeePay, Indomaret, Alfamidi), and International Bank Transfers (Wise, Revolut, Remitly, WorldRemit, Instarem) with proof of transfer.

3. Cancellation Policy

3.1 Cancellation by ISUNOSING TOUR: Full refunds will be issued if ISUNOSING TOUR cancels the tour, except in cases of force majeure (see Section 5).

3.2 Cancellation by Customer:

A. Special Privilege: Private Tour Cancellation Policy

(Exclusive for Private Tour Bookings — Direct Flexibility Guarantee from the Vendor)

• ≥ 7 Days Prior to Departure: 100% Refund (minus initial transaction / payment gateway fees).
• 3 – 6 Days Prior to Departure:
  • Deposit Payment (30%): 50% refund of the deposit amount.
  • Full Payment: 85% refund (minus initial transaction fees).
• 2 Days (24 – 48 Hours) Prior to Departure:
  • Deposit Payment (30%): 0% refund (deposit is forfeited).
  • Full Payment: 70% refund (minus initial transaction fees).
• Less than 24 Hours Prior to Departure:
  • Deposit Payment (30%): 0% refund (deposit is forfeited).
  • Full Payment:
    • Tour Duration ≤ 6 Days: 50% refund (minus initial transaction fees).
    • Tour Duration ≥ 7 Days: 60% refund (minus initial transaction fees).

B. Sharing / Join-In Tour Cancellation Policy

(Standard Terms for Group / Open Trips)

• ≥ 7 Days Prior to Departure: 100% refund (minus initial transaction fees).
• 3 – 6 Days Prior to Departure: 50% refund of the total package price.
• Less than 3 Days (≤ 72 Hours) / No-Show: 0% refund (Non-refundable).

3.3 Mid-Tour Termination

If a tour is canceled or terminated after it has already commenced (e.g., on Day 3 of a 6-Day package), a 0% Refund (Non-refundable) policy applies to all remaining unused days.

3.4 Refund Processing Terms: Refunds are processed within 3 to 15 business days, subject to banking and payment gateway clearing procedures.

4. Reschedule Policy

• 4.1 Complimentary Rescheduling: Requests are permitted free of charge up to 5 days (H-5) prior to departure.
• 4.2 Late Rescheduling (≤ 5 Days): Requests made within 5 days or less of departure are subject to administrative fees and fleet/logistics rearrangement charges.

5. Force Majeure

5.1 Force Majeure Events:

• ISUNOSING TOUR is not liable for cancellations or disruptions due to uncontrollable events (e.g., natural disasters, war, government policies). Alternatives may be offered, but no refunds will be issued.
• If natural disasters (e.g., landslides, earthquakes) occur after the tour begins, ISUNOSING TOUR will seek alternative solutions. (No refunds.)

5.2 Weather-Related Issues:

• Weather is beyond our control. Tours operate rain or shine, as mountain conditions (e.g., Bromo/Ijen) are unpredictable.
• No refunds or discounts if weather affects visibility or the overall experience.

5.3 Customer Acknowledgment: By booking, guests accept the risks of outdoor tours, including unfavorable weather.

6. Itinerary Changes

ISUNOSING TOUR reserves the right to modify routes due to emergencies (e.g., weather, road closures). Suitable alternatives will be provided, but additional costs are the guest’s responsibility.

7. Travel Insurance

We strongly recommend all guests purchase travel insurance covering medical costs, injuries, and loss/damage of personal items. ISUNOSING TOUR is not responsible for losses due to uninsured travelers.

8. Health and Safety

• Guests must ensure they are physically fit and healthy for the tour.
• Disclose medical conditions during booking.
• ISUNOSING TOUR may refuse participation if a guest is deemed unfit.

9. Conduct

Guests must behave respectfully toward staff, fellow travelers, and locals. ISUNOSING TOUR may remove disruptive guests without refund.

10. Contact Information

For questions or clarifications, please contact us. By completing your booking, you confirm that you have read, understood, and agreed to all terms above.